FAQs

We provide a convenient way to get a wide range of prescription treatments and home test kits. You don’t have to see a healthcare professional in person, we just need to check treatment is appropriate for you.

You can pick up your medicines at your local Boots store or we can deliver them to your door. Pick up is the fastest option.

Our home test kits are simple to use and we provide everything you need to return your test kit to our partner laboratory.

Our clinical team is made up of doctors, pharmacist independent prescribers and nurse prescribers.

Most of our services are available to anyone in the US who’s 18 and over. Some of our services have upper age limits, and our acne treatment service is available to anyone aged 16 and over..

Answer our health questions, choose between collecting your treatment at a Boots store or free delivery, and make payment online. One of our clinicians will review everything and ask you any follow-up questions.

If it’s not appropriate to give you the medicine you’ve requested, we’ll explain why and ask you if you want an alternative treatment or refund your payment.

Each of our services is priced differently. There are no hidden charges and if you select delivery, then delivery is free for almost all of our services.
Where Royal Mail Special Delivery is required (for example, for medications that require temperature-controlled delivery) this service is chargeable.

We aim to review all orders within 24 hours. We’ll do our best to help you much faster than that. If you order a test kit we’ll dispatch it the same day or next working day.

No. We use different courier servicesof your choice letterbox delivery and you don’t need to sign for a medicine delivery or for the delivery of a home test kit. The only exception is when the quantity of medicine is too big to fit through your letterbox. If that happens, we’ll need a signature. If you’re worried about letterbox delivery because of children or pets or any other reason, please choose pick up in store.